Texas

The toll fees are very high

When picking up the car, the store staff kept adding various extra charges (mostly insurance). After I told her I didn't need them, she would remove the cheapest one, and this process repeated several times, wasting a lot of time. Eventually, she insisted I keep a third-party liability insurance, claiming it was necessary as it was not included in the original rental contract. Additionally, there was a small incident when picking up the car. One staff member told me I could choose between two cars, and I picked a newer-looking red one. At the exit, another staff member said the red car was already reserved and asked me to switch to the other car. While transferring my luggage, I forgot my backpack in the red car, which had my wallet (various credit cards), laptop, and other items. I drove to my friend's place over 60 kilometers away from the airport. It wasn't until after dinner (around 10 PM) that I realized my backpack was missing. Unable to reach anyone by phone, I had to drive back to the airport. Fortunately, the duty manager had kept my backpack and checked its contents. Despite driving over 100 kilometers round trip and returning to my hotel late at night, I was relieved to recover my backpack.

Counter staff wasn't helpful and they overcharged us in my opinion. Wouldn't have rented a car if it was going to be $300 for a weekend....absolutely absurd. Weren't helpful once we returned the car, when we got the car lady tried to explain all fees and I get gas/toll pass but those don't add another $140 to put it to $200....ridiculous and wouldn't recommend or use this company again.

1st car at check out needed to be serviced, we had take back and pick another

I travel every 2 weeks and have used thrifty every time. I was very Disappointed in the options of compact cars as most of them were in poor condition. I had to chose one that was in decent condition but smelled like smoke.