Service is good

Had to communicate back and forth; the car model was not correct, and they couldn't provide the booked car in the end.

The procedures were clear, the process was smooth, and everything was great.

The service attitude was average. They insisted we rent snow chains, which added 60 euros to the total cost. They scared us by saying we would be fined if caught by the police without them. When we wanted to store our luggage for a few hours when returning the car, they refused.

Ticket system at the desk had run out of paper leaving numerous customers confused about how to queue. Staff didn’t seem particularly interested in resolving the problem. Once being served, I was processed quickly and efficiently.

Great price, quick and easy booking process.