Rome - Genoa - Milan - Venice - Florence - Rome

With Hertz, there were quite a few people, but it was still manageable.

Picking up the car had some minor issues, and dropping it off was difficult due to the location and the terrible weather.

The queue time was a bit long, but not unexpected. After checking my driver's license, the staff noticed the address was too long to fit, so they just roughly shortened it. The overall experience was still good.

A long waiting time for getting to the counter about 45minutes and the car cannot allow driver under 30 my Son 27 cannot drive then we need to change to a very high miles, searched, bad cleaning Opel Insigna but the cost is the same as my booking, ever had such bad conditions rental car before, will never use Hertz car rental in the future !

Not all all

They added €130 onto total bill for fuel/refuelling cost which would be refunded if brought back full. Car was full but the return staff charged anyway as he ‘forgot’ to confirm that car was brought back full on electronic form. Only sorted because I pointed out the extra charge. It was obvious this ‘mistake’ happens a lot

All fine