The staff member had a terrible attitude

GOOD

N/A

We were expected (as per the reservation) a different make of car but there was no issue with the one we got.

The car we got (Jeep) was much larger than the car we chose (Toyota). Although the size of the vehicle was not an issue for me, it did mean higher fuel costs. I'm not sure a vehicle the size I ordered was available. This could be an issue for others. There was no user manual in the car - we couldn't turn the internal lights off for a number of days until someone told us how. Even google couldn't help us (suggested taking the fuse out). However, the service from Routes was excellent and I would definitely use them again.

The best car rental experience. The staffs are extremely friendly and helpful. Vehicles are always very good.