Melbourne - Great Ocean Road - Twelve Apostles - Port Campbell - Lake Colac - Melbourne Airport

Realized 30 minutes after returning the car that I left my headphones inside. Tried to contact Hertz but couldn't reach them, and couldn't recover the headphones. It's only been half an hour; I wonder if a staff member took them. This is incredibly disappointing, a terrible experience.

Satisfied

We brought our 3-year-old, but when we arrived, we found that the baby seat was not reserved. The car rental company did their best to help us.

There might have been communication issues between the rental car platform and HERTZ. At the store, the staff kept pushing additional insurance on me, even though I had already paid for full insurance online. The HERTZ staff just kept shaking their head, saying they couldn't see it. Since I was in a hurry, I didn't argue and ended up buying extra insurance. So, don't just focus on so-called big brand stores and their so-called low prices. Always clarify everything, or you might waste money.

Pretty good, convenient to pick up the car and quick to drop off. But Melbourne closes at 6 PM, which is really too early. I'm envious of Melbourne's lifestyle.