Big car rental companies are still the best. When I rented in New Zealand, it was a small company. The car had only 4000 kilometers but was already full of dents and wasn't very clean inside. In the future, I'll stick with big companies.

The pickup and drop-off process is simple and fast, but you do need to prepare in advance and have some English communication skills.

Unexplained double charge! Twice!

We brought our 3-year-old, but when we arrived, we found that the baby seat was not reserved. The car rental company did their best to help us.

There might have been communication issues between the rental car platform and HERTZ. At the store, the staff kept pushing additional insurance on me, even though I had already paid for full insurance online. The HERTZ staff just kept shaking their head, saying they couldn't see it. Since I was in a hurry, I didn't argue and ended up buying extra insurance. So, don't just focus on so-called big brand stores and their so-called low prices. Always clarify everything, or you might waste money.