Pacific Highway

The front desk staff were discriminatory towards Chinese people. They gave me a hard time when I went to rent a car and overcharged me.

The elderly lady was a bit harsh.

Quick pickup process

This was the worst rental experience I've had abroad. When I arrived, they told me my reserved car was not available and I had to upgrade to a Camry for an extra $20 per day. After negotiating for over ten minutes, I had no choice but to accept. The ordeal didn't stop there; they forced me to buy various insurances and wouldn't give me the car unless I did. I ended up paying $323.5 in total just to get the car.

I reserved this car months in advance. When I picked it up the car was not available. I had a family of 6 with luggage and all that was available was a 5 passenger car. I will not use Europcar again. I need to depend on the reservation that is made. You could have notified me ahead of time as well.