When picking up the car, a female staff member was deliberately making things difficult for us with a very bad attitude. Even though it was our turn, she intentionally allowed the foreigners behind us to go first. We had to find another female staff member who just started her shift to successfully rent the car. However, during the rental process, the staff member with the bad attitude tried to stop her colleague from assisting us. The staff member inspecting the car when returning it was nice, and the one handling the paperwork was acceptable. (No Chinese service available)
Staff at Malpensa airport tried two charge me a far higher price than the reserved price. They then gave me the wrong vehicle.
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