Despite all precautions, I was still charged over 1000 euros for insurance without my knowledge. Firstly, they added an additional driver fee of over 300 euros, and upon returning the car, they had me sign and charged me directly, even using the deposit to cover the insurance costs. It was extremely disappointing to be charged an extra 1000 euros for insurance on top of the full coverage I had already purchased. They even switched the car to a French model.

Very close to the airport.

Satisfied

Extremely negative review. They forced us to pay for full insurance, otherwise, they wouldn't let us pick up the car. After a 10-hour flight, arriving late at night with an elderly and a baby, and it was raining outside, they made us wait for an hour until we paid for the full insurance to get the car. I've never encountered such an agent! I've driven in Europe at least 5 times, rented from Sixt in Norway, France, and Italy, and used QEEQ in Germany. For these four trips, I used the same Hong Kong license with basic insurance without any issues. But this time in Paris with Avis, the customer service claimed I needed to pay for full insurance because my license wasn’t an international one; otherwise, they wouldn’t let me pick up the car. After nearly an hour of negotiation and no other choices with my family waiting, I had to agree. My phone hadn't been activated in France yet, so I couldn't contact QEEQ. Later, we asked nearby rental companies Eurocar and Sixt, and they all said the same thing: an English translation on the driver's license is enough, no need for an international license. Clearly, Avis was scamming us to make more money under the guise of requiring an international license. Adding money means you can pick up the car, otherwise, you can't; what kind of policy is that? Moreover, the return location in Paris city center is very inconvenient. I will never use Avis again.

Counter staff insisted that they only had smaller suv compared to Tucson. Then tried to upsell with added on insurance and then after that insisted on renting me snowchains because the cars all were on summer tyres. This is for a one month rent in December! Chain rental calculated per day and came to more than 100 euros after “discount”. I could have bought a set of chains cheaper than that.