Since it was Christmas, the staff might have been on holiday. The counter was shared with other companies, and there were not many people working. We waited for 20 minutes. The process was simple; they just checked the translation of my driver's license and took a deposit of 200 USD. After that, I could go to the parking lot to pick up the car. It took less than 10 minutes to complete the process. The car was upgraded; I got a Chevrolet Cruze, which was nice.

Thrifty charged me for an entire extra day. Still waiting a week later on the refund.

Like: We were able secure a good rate early in the process.
Dislike: The staff member basically worked alone getting people their cars. People were interrupting her about every little thing.