USA Las Vegas—Grand Canyon—Antelope Canyon—Sedona—Phoenix—San Diego—Los Angeles. This route was plan

Satisfactory

Couldn't get the car at all. The staff at the counter were extremely rude. They insisted on showing an international driving license or a Chinese driving license to release the car, even though I have a U.S. driver's license and a Chinese passport. This has never been a problem in other cities. Usually, they just check the U.S. driver's license without even looking at the passport. It felt like they were deliberately making things difficult. I spent at least an hour waiting in line twice, and I saw three groups of people being given a hard time for various reasons and not getting their cars. The queue was extremely long, and they were very impatient with foreigners who had language issues. It was truly unbelievable. I've rented cars in the U.S. five or six times and have never encountered such terrible staff! I haven't received a refund for this order yet; it’s really disgusting!

Overall, quite satisfied. Returning the car was very convenient. When I mentioned I didn't want extra insurance while renting, the service staff left, making me check the contract by myself with no one to ask questions. She returned only after I had signed the contract.

Had to wait in a long line

The only hick-up at check-in was resolved instantly - we were sent to pick up the rental care having been given a bay number, to find there wasn't a car there. This was resolved immediately and we were given an upgraded vehicle.

Excellent price and very good advice from QEED. All details and instructions very clear.