Dollar PEARSON INTL AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Laurel Ellis

Canada

Reviewed: Wed, Feb 5, 2020

About Dollar: 2.0 /10

1. Booked a Toyota Corolla but received a Hyundai Elantra on site. 2. The car was in poor condition with over 60,000 km on the odometer. Usually, it should not exceed 30,000 km. 3. Tires were aged and one leaked midway. I had to replace the tire myself at a cost of CAD 180, and the rental company refused responsibility. 4. The return location was difficult to find and had no signs outside the parking building. It took a long detour and guidance from Hertz staff to locate it.

1 days rental

Relevant Reviews on Dollar PEARSON INTL AIRPORT

Gwendolyn Elinor

Canada

1 days rental

Reviewed: Tue, Aug 27, 2019

About Dollar: 6.0 /10

There were many people waiting to pick up cars, and only one staff member was available, so we had to wait in line.

Alva Arabella

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“Toronto-Windsor-London-Niagara Falls-Toronto-Ottawa-Montreal”

About Dollar: 10.0 /10

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Sidney Zimmerman

Canada

1 days rental

Reviewed: Mon, Oct 7, 2019

About Dollar: 2.0 /10

At the store, I was not provided with roadside service offer. The staff confirmed that the towing fee was not my responsibility, but my credit card was still charged for towing fee, extra fuel fee, and roadside assistance fee (even though I had full insurance). There were many unclear charges on the final bill.