We had booked a Mercedes E-Class, but were informed at pickup that only an Audi A5 was available. With five of us, it felt a bit small. We wanted to exchange it for another model but were told no other cars were available. On the bright side, the car was new and very clean.

The car rental process at Munich Airport is indeed very busy. Europcar, SIXT, AVIS, and Hertz counters all have long lines. Europcar had five out of seven desks open, which was less than other companies who had all their counters open. However, a positive aspect was their numbered ticket system, so you don't have to stand in line after taking a number; you can browse nearby shops. This time, I waited nearly 40 minutes to get the car. I noticed that foreigners finished their process in just a few minutes; it took me less than ten minutes, but the groups of Chinese people in front of me took significantly longer, especially one group that took over half an hour.

Poor service attitude. Some charges were not explained in advance. At Munich airport, we rented a Land Rover Discovery 4 but got an Audi Q3 instead. They claimed it was a free upgrade, and there were no other cars available. Abroad, we couldn't do much about it and had to endure. Complaining afterward was useless.

I changed the return location at the last minute, and they helped me find the cheapest option in their system.

Like: The best price among all apps And chat service was effective and helpful
Dislike: None