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Search for Hertz Car Rentals in San Francisco
Reviewed: Fri, Jun 5, 2020
About Hertz: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Relevant Reviews on Hertz FISHERMAN'S WHARF

Winfred Bill

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Reviewed: Mon, Feb 10, 2025
About Hertz: 2.0 /10
On the highway, the tire burst, and they made us wait on the roadside for over an hour before the tow truck arrived. Instead of towing the car to a nearby location just a few kilometers away, they insisted on taking it to San Jose Airport, which is more than 100 kilometers away. It was completely unreasonable. We tried to explain to Hertz customer service that we were stranded on a dangerous highway and rushing to Los Angeles Airport to catch a flight, but they stuck to their standard responses and ignored our requests. We had no choice but to call the police and arrange for a nearby repair shop ourselves. In the end, we had to pay for the tow and tire replacement out of pocket, wasting time and costing us over 12,000 yuan in plane tickets. On that day, it was pouring rain in Monterey, and we got completely soaked while checking the tire. Even now, I still feel furious when I think about it! A few days ago, we received a charge of $465 on my credit card from Hertz. This was an additional fee (we were told at the time of return that there would be a $47 refueling charge, but other fees would be determined later).
About QEEQ: 8.0 /10

Bradley Commons

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Reviewed: Tue, Feb 4, 2025
About Hertz: 6.0 /10
Quick pickup process, but the service was a bit cold.

Porter Wyclif(fe)

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Reviewed: Sat, Jun 8, 2024
About Hertz: 10.0 /10
Very satisfied. Despite the language barrier, the staff immediately used translation apps on their phones to ensure smooth communication!
About QEEQ: 10.0 /10

Clare Catharine

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Reviewed: Sun, Jul 29, 2018
About Hertz: 6.0 /10
The wait wasn't long, but they said the reserved car was not available and offered a lower class vehicle. After explaining that it wasn't acceptable, they told us to wait. Later, another staff member came and provided a vehicle of the same class as reserved.

Isaac Leigh

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Reviewed: Sun, Nov 26, 2017
About Hertz: 2.0 /10
Extremely dissatisfied. The downtown office claimed to close at 6 PM, but for two consecutive days, it was already locked by 4 PM. There wasn't even a place to leave the keys. Meanwhile, the Sixt office next door always had staff present. After visiting three different locations, I still couldn't return the car downtown at 4 PM, even on workdays, Thursday and Friday. Leaving the car at the hotel incurred a $50 per night fee. Early the next morning, before 8 AM, I had to return the car to the airport. During the self-service checkout, they charged me for two extra days. Just one extra minute, and they counted it as a whole day!! Other companies offer much better service!

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From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 7067465138
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Service Code#7067465138

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