Pretty good

1. The pickup time is rigid; if they say you have to pick up at a certain time, you must pick up at that time. Because it's hard to predict the arrival time of international flights into Zagreb, we checked a lot of information online and planned to pick up the car within an hour of arrival, based on the actual flight and customs clearance time. The staff insisted we wait for an hour. Even though we explained the flight and immigration issues, they didn't understand and instead demanded that we coordinate with their working hours. 2. The car pickup process was slow; there were only two counters, and only one was open. The European customers behind us were not in a hurry, which I guess is normal.

Very satisfied with the rental company. It is a local company in Croatia with no upselling or extra charges. I only paid the deposit with a credit card on the day I picked up the car. During the inspection in the parking lot, I found two small paint chips and a noise from the rear wiper, all of which were documented. Due to a change in our itinerary, we returned the car a day early without informing the company. We arrived at 1:00 PM on a holiday when the company had closed at 12:00 PM. We contacted the staff by phone who instructed us to leave the car in the company's parking lot and hand the keys and documents to the security guard. We couldn't inspect the car in person, which made me a bit concerned. After calling QEEQ customer service, they guided me through a series of photos that reassured me. Two days later, I received a text message stating that the vehicle inspection was successful. Perfect.

Upon a friend's recommendation, I tried using the Zuzuche platform for overseas car rental for the first time and had a distressing experience. We arrived at the pick-up location on time, only to wait for an hour and a half, and were given a car in terrible condition, with extremely old interior, dirty seats, and a filthy steering wheel. It was a manual transmission vehicle, more like a farm vehicle, and likely pulled from temporary inventory by the rental company. This was nothing like the Mercedes V-Class or similar car we had reserved. The staff indicated this was the only available car. After waiting for an hour and a half, we reluctantly accepted it to avoid affecting our subsequent plans. Having not driven a manual for over twenty years, it was quite challenging, and there were several dangerous moments in city traffic. Moreover, Zuzuche provided completely incorrect return instructions and phone number for the location, making us search for over an hour. Fortunately, the hotel front desk staff helped contact the rental company, but it wasted half a day. The entire experience, from pick-up to car condition to drop-off, was painful. This was the worst car rental I've had abroad, affecting my driving experience and delaying my plans. Additionally, when submitting an evaluation, I had to select a car model to proceed. Since the car I used wasn't listed, I could only choose a small Volkswagen, which does not reflect the actual car I used.

Organised