Very good

Pick-up and drop-off were quick, within ten minutes. You can use a French driver's license. The price is much cheaper than the official website. We were lucky to get a free upgrade to an automatic car.

Picked up the car in Lyon, France. The pickup location on the map was different from the actual train station address, causing me to go to the wrong place and be late. The staff member handling the pickup was a black man. Since I don't speak French and my English is not very good, I couldn't understand his professional terminology. Initially, he wanted me to upgrade to a larger car, thinking the one I chose was too small (though there were only two of us). The car he gave me was automatic and included extra insurance, which added 100 euros to the order. Eventually, I insisted on getting the car I booked, and after some reluctance, he gave it to me. This entire process involved coordination through the rental company and my family communicating with him in French. Overall, they were unreliable and delayed my pickup by nearly 2 hours, which was very disappointing. Fortunately, there were no other issues when returning the car! It's really hard to have a good impression of him (not a personal attack, it's their own actions).

The service was good

There are additional insurance promotions. In-store insurance requires a 150 Euro deposit, but if you don't buy insurance, the deposit is 1000 Euros. First time driving, even with QEEQ super insurance, I still spent 30 Euros on extra insurance.