Service is just typical.

Excellent

When we arrived at Dollar, the staff kept pushing us to add options and extra charges, claiming they were necessary. We felt helpless in a foreign place, and I think QEEQ is unreliable in this aspect.

Arrived at the store late at night, scheduled to pick up the car at midnight. The staff was changing shifts, and the black female employee taking over was very arrogant, with a difficult-to-understand accent. Even when I asked her to repeat herself, she didn't slow down, making it very frustrating. If I were in my home country, I would have yelled at her. I had reserved a Grand Cherokee but got a Dodge Journey instead. Although the car was new, its power was much worse than the Grand Cherokee. Dollar is playing word games, claiming 'Grand Cherokee or similar' when there isn't anything similar. I've rented from Dollar several times, never getting the specified model. Very disappointed with Dollar and won't use them again.

I wish a was able to pick from options available as opposed to being given only a specific vehicle to drive.