The customer service attitude was somewhat arrogant and they didn't provide detailed information, such as mentioning the extra charge for the Toll box in the car.

I don't understand why AVIS ranks so high on the rental car platform, it's so fake. The AVIS staff had a bad attitude and charged extra fees. The car was supposed to be 66 dollars, but they charged me over 130. It took an hour of negotiation to correct the bill! When returning the car, they charged an additional 20 dollars. Only when I asked at the counter did I learn that they added fuel charges despite agreeing to return it with a full tank. The service was really poor!

Easy procedures, nothing special for a big brand. The African American lady was very friendly.

For self-driving in other European countries or places where you understand the language, any car rental company is fine. However, for self-driving in the US, I found AVIS to be the most reliable, though Hertz is also good but tends to be more expensive. Compared to Hertz, AVIS offers better value for money. The cars are new and come with Easypass, so you don't need to rent it separately. Some companies seem cheap at first, but when you add the Easypass rental and other hidden fees, the total cost is much higher than AVIS. The return process is very simple, and the service is very patient. I'll definitely choose them again in the future.

Long queues