We used Hertz for car rental in New York this time. The staff at pickup asked very detailed questions, which left us a bit confused, so we asked our daughter to help translate. It seemed like the platform needed to confirm the insurance details with us again. Although the staff had to repeat information, they were thorough, patient, and answered all our questions. Such a great service attitude. Returning the car was very simple, just leave the keys inside and park it as instructed. We passed through many toll roads while driving and asked about it. The staff said if we accept email billing, we can just leave. Otherwise, we need to patiently wait in line to handle it on-site. It really relies on trust and honesty.

Satisfied.

Spoke a bit fast, but the attitude was good

Got the car quickly, returning it was also quick

The location is convenient, service is professional, and the efficiency is high. The car condition is good and picking up and returning the car is easy. However, the upselling was very aggressive and hard to refuse. I was forced to upgrade the car model because they said the original one couldn't fit my luggage. I was also convinced to buy emergency assistance insurance. I guess I'm too soft-hearted.