Very satisfied

The car pickup is not at Terminal 3; you have to take the skytrain to Terminal 1. There was a minor scratch on the lower right front corner, so I took a photo. When returning the car, the staff exaggerated and said it would cost seven or eight hundred. They told me the amount would be deducted from my credit card. I informed them that my rental insurance covers all costs and asked them to discuss it with my rental company.

To be honest, the service from the Black staff was really average. We were the only customers, yet we had to wait for a long time with no apparent reason. The agent worked silently with a stern face, and when we asked a few questions, he seemed irritated. At the end, he tossed the car keys on the desk, mentioned where the car was parked and left. No one accompanied us to fetch the car, so we spent quite some time in the garage looking for it. It felt too casual.

First: The car’s braking distance was too long, and I had an accident because of it. Furthermore, the follow-up service to the accident was not transparent. I detailed the accident process, but did not receive any update on the handling result, and 500 CAD was deducted from me. At pickup, the staff urged me to buy additional insurance, or else they required a 500 CAD pre-authorization. I chose the latter, and the staff seemed to know that the car had a higher probability of accidents. Additionally, other branches did not require the purchase of extra insurance.

I booked the car for 7:00 PM. Due to an early flight arrival, I reached the company's counter at 5:50 PM, but the attendant insisted on processing my rental at 7 PM. At 6:55 PM, they still asked me to wait for 5 more minutes. After a 15-hour flight, I really wanted to get the car and rest. They had cars available, and I could have returned the car earlier if I picked it up earlier. This company is not good. In my previous rentals, I could always pick up the car as soon as there was availability. I will avoid this company in the future if possible.