I clearly purchased full insurance on Zuzuche, but Hertz couldn't see it. When I arrived at Hertz, I still had to deal with their aggressive upselling. For someone not fluent in English, it's very easy to fall into hidden charges. This time, I was forced to accept Hertz's full insurance and purchase a full tank of fuel.
The staff on the app had no communication with the staff in the US! They couldn't answer anything online. We had to ask in person at the store. It took me over an hour just to get one question answered.
1. I had prepaid in full, but I still had to pay an additional $3.5 upon pick-up. This is clearly unreasonable!
2. Despite prepaying, the platform didn't transfer the money to Hertz, causing me to wait for 4 hours before getting the car! For prepaid orders, the car rental company must hold the car for 24 hours!
3. The facility fee should be clearly stated in advance, not after the charge has been made!
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