It's okay.

There wasn't a clear drop-off map, which caused a lot of trouble.

No Chinese service; you need to go to P Car Park 2nd floor by yourself to pick up the car. Service speed is average.

1. The car pickup process is simple but requires understanding English communication, 2. Very thoughtful service, they provided a highway toll card when picking up the car. 3. The address is at the car park on the 1st floor opposite Terminal 1, easy to spot the sign. 4. Returning the car is even simpler; the staff just walked around the car to check and it was done. 5. From Terminal 2, there is a shuttle bus to take you there. 6. Remember to leave some extra time for check-in!

I booked a car with boot since i have few large bags, however i just received smaller car without boot. We were struggling to fit in all of our bags and really put us in cramp space. Need to placed some bags on car seat. Since i am travelling with small kids, i need to take risk of my kids safety. Since we have no option available and considering my kids were tired from long haul flight, i had no choice.