Nice-Cannes-Nice-Marseille

Upselling at the counter which is always annoying - apart from that good service

All good

The female staff responsible for my rental process had an extremely poor attitude. She was impatient and unfriendly. My original order was about 1200, but she added a series of insurances, doubling the price. I tried to get her to remove them several times but failed, and she even tried to rush us out. Eventually, I had to contact customer service; she wouldn't answer the phone either. I communicated with customer service for an hour, and finally, one of her colleagues, a black man, helped to remove the insurances. By then, it was already past 8 PM. She didn't take us to the car; she just threw the keys at us. The car was not the Passat I had originally booked but an Avensis. When I asked her, she said the Passat was more expensive, which was absurd because my rental order clearly stated a Passat at that price. We didn't pursue the issue further as it was too late and we had to get to our hotel. One word: terrible!

Waited for half an hour, drove around the airport five times to return the car, but the car was in good condition, brand new.

En résumé : Temps de vol Paris -Nice :1h15 , temps d’attente pour récupérer le véhicule 1h15 , jamais vu cela !

Ras

Déçu par la voiture réceptionné Attente terrible a la réception du véhicule environ 2 heures. Restitution très facile et rapide Personnel très agréable et professionnel.