Tracy, the staff at Auckland airport counter, had a very bad attitude. The rental agreement stated that the car rental fee included the airport facility fee, but at pickup, the staff rudely claimed she couldn't read Chinese on the reservation and insisted on charging NZD $51.97 for the airport facility fee. Multiple explanations were still not accepted, and even emailing the rental company didn't help.

Good deal with value for money

J'ai réservé dans cette compagnie au vu des commentaires et des notations. Tout a été parfait : l'accueil pour le pick-up et l'aide (je m'étais trompé de terminal), les explications, le véhicule, tout !

Déjà utilisé plusieurs fois et toujours parfait.

Great experience from start to finish. Car was not as clean as a whistle though, we found a juice bottle (half filled), beer cap and a corn chip inside the car, other than that the whole experience was great.

Prices were good, and the booking experience was amazing.

Anythings fine. They still provided the bigger car to us, more convenience to our trip because our luggages more than our expeceted. Just the counter staff's simply to explain the instruction, not really clear.

overall was nice.