Couldn't find the address, and the email didn't provide it either. Being abroad, making phone calls was inconvenient. Searched on Baidu; it showed the location at Terminal 1. Ran to T1, asked countless people, and finally found out it was at T3. Rushed to T3, there were no signs, and eventually found it by asking around.

We did not get the car we wanted. We were not given any other option than what we got 'take it or leave it'. They were totally over the top in trying to sell insurance. They insisted on a credit card (which a lot of people don't use anymore). Why not take a deposit on a visa debit. We had to pay c€250 for this reason. The building is overcrowded and their process is too slow. It is not obvious to take a ticket when you arrive.

Plus d'une heure pour récupérer la voiture, aucune mention sur le bordereau. Nous faisons remontés les bretelles au retour. Soit disant pas de problème sur le retoue Pour se faire débiter 195 euros pour un ailerons abimé On a fait des photos de la voiture et même une video C'est du n'importe quoi!!!!!!!!! La voiture n'avait rien........ Nous DEMANDONS LE REMBOURSEMENT, C'EST INADMISSIBLE

Le temps d'attente pour la récupération

Personnel mal élevé et extrêmement désagréable. Service déplorable!! inadmissible Personne au départ et au retour pour valider l'état du véhicule.