The service completely lacked business ethics. They arbitrarily increased the price and disregarded the booking contract. During the payment process, I was charged multiple times. This was an extremely poor rental experience.

Upgrade to an automatic was very welcome for London driving.

We received an unexpected upgrade

Muhammed was very friendly and helpful. He recommended us a better car option that can suit our needs. I am extremely pleased with the service. However, I faced difficulty in the beginning trying to figure out how to operate the vehicle and the GPRS. I suggest there must be a car instruction manual provided to customers especially those coming from left hand drive countries. It will be very beneficial indeed..

I said I don't need the insurance, but the staff still added it in my terms, and my fault was I signed the paper without recheck, cause I said I don't need it. It costs extra 138GB.