I had initially upgraded my vehicle expecting it to provide more convenience, but unfortunately, I lost 2 days and a night due to issues with the vehicle. I am grateful for the taxi provided to Edinburgh Airport to resolve the matter, but the delay impacted my plans for that day, night and following day. Additionally, I had taken out two rentals (a van and a car), but was only informed when picking up the van that this was not allowed because of company policy. This left me unable to complete everything I had planned and I need to come back at the end of this month. All of which would have been fine if it was not for the unfortunate timing and reasons for renting the vehicles, my mother had passed and I needed to move my life back down to London. Two very stressful situations. I’ve been a loyal Enterprise customer for some time now, frequently renting from your branches at Edinburgh/Stansted Airport, Perth, and Bow. The staff at all three locations – Cameron, Elliot, Jack (Edinburgh), Katy (Perth), and Tam, Jamil, and Rob (Bow) – went above and beyond to make up for the lost time, sleep, and money during this period. I truly appreciate their efforts. Especially Cameron, he really stood out to me and helped me immensely.

qeeq worked great

As I'm familiar with this type/model of car, it was what I expected. Initially though I was given an alterative car as the one I was suppose to have, had just been in an accident, but Enterprise sorted the replacement I should have had in reasonable time. Any issues I did have Enterprise were very quick & helpful to resolve. Generally enterprise & their staff were good & I'd be happy to use them again.

Generally quite well.

I was given a free upgrade

There was no other cars available so I get the petrol Jaguar. I am not particularly fond of this car, but everything else was good.

Like: Female staff member on pick up desk on Friday night and then on drop off service on Sunday afternoon was extremely helpful polite and efficient - thank you