Satisfied

During holidays, make sure to pick up your car early to avoid crowds and affecting your schedule! We went to the A'Beckett Street branch in Melbourne on New Year's Day. There were only two counters for processing paperwork, and we arrived during peak time around 10 AM. We queued for over an hour, and actually got the car around noon. However, the return time can be extended accordingly, so if you rent for 48 hours, you can use the full time. Processing was fairly quick, taking 5-10 minutes per group. The insurance upsell was minimal; just say 'no' and they won't push further. The car was in great condition, as described, and very clean inside. The gas tank wasn't full when we picked up the car, and we forgot to ask about it on the spot. We called customer service and they connected us to the branch to confirm, and we were told to return the car with the same amount of fuel. Very efficient service. We quickly received an email with car condition info and photos after pick-up, and if returning during store hours, we received the confirmation email within an hour. Everything went smoothly.

The company is not large but offers decent service. Although there's no location at Sydney Airport, there is a free shuttle from the return location to the airport.

Only one thing I didn't like is that their cars are not allowed to be taken to snow mountains. Otherwise, the process was good and vehicle was great.

Long 3 weeks to receive back pre-authorization. Was told that was not allowed to drive to Mount Buller. What if I had rented for this?!?!? Never got this kind of restriction or warning when getting a rental car.