Extremely satisfied. The service was quick and efficient.

Simple procedures and reasonable prices.

The car consumed a lot of fuel. Initially, I planned to return it in Wellington via the ferry, but due to strong winds, the ferry was canceled. I had to return it in the same city, which cost an additional 2500, which is more expensive than the rental itself, utterly outrageous.

Had to wait for only one person

You can see it as soon as you come out, and occasionally there's a Mandarin-speaking staff member or even a dedicated translator. The customer service was a bit slow during pickup, and they only tried to sell me roadside assistance, which I didn't buy. Drop-off was frustrating; they showed me an invoice, and I noticed the price was $200 higher. I asked why, and after a long explanation, they said it was because the gas tank wasn't full. I had filled it up before returning, and only after showing the fuel receipt was the charge waived.