Barcelona

All they cared about was us upgrading the car for more money. When we said no, they immediately changed their attitude and became very dismissive.

1. Poor car condition. We rented a Golf, and after just 10 kilometers, the tire pressure warning light came on. Returned to the rental office immediately, but the staff insisted it was our responsibility. Only after arguing did they agree to a replacement with the same model. 2. Hidden charges. After returning home, we discovered an additional 25 Euros charged for an upgrade, even though the replacement was due to the car’s condition! This was the worst experience we've had with any car rental service!

Why is an extra hour charged as a full day???!!! Why was this not mentioned before renting??? Very dissatisfied!! Charging half a day for an extra hour is understandable, but a full day is ridiculous!

I was running late to collect the car so I contacted Europcar directly and they said it wasn't a problem due to my pre-paying but when I arrived at the counter there was a problem as the car was no longer available

Ok

Меджер предложил два варианта: Ждать забронированую машину 2часа или взять более дорогую и уехать сейчас. Развод чистой воды! Пришлось согласится так как был с ребёнком. Плюс называет итоговую сумму в евро, списывают в долларах с комиссией, без предупреждения! С начала берет карту, блокирует деньги, потом даёт читать контракт! В итоге заплатил на 120 евро больше чем планировал.