Nice to Monaco

Meredith Juliana

France

Reviewed: Thu, Sep 20, 2018

About Europcar: 2.0 /10

The female staff responsible for my rental process had an extremely poor attitude. She was impatient and unfriendly. My original order was about 1200, but she added a series of insurances, doubling the price. I tried to get her to remove them several times but failed, and she even tried to rush us out. Eventually, I had to contact customer service; she wouldn't answer the phone either. I communicated with customer service for an hour, and finally, one of her colleagues, a black man, helped to remove the insurances. By then, it was already past 8 PM. She didn't take us to the car; she just threw the keys at us. The car was not the Passat I had originally booked but an Avensis. When I asked her, she said the Passat was more expensive, which was absurd because my rental order clearly stated a Passat at that price. We didn't pursue the issue further as it was too late and we had to get to our hotel. One word: terrible!

1 days rental

Relevant Reviews on Europcar NICE COTE D'AZUR AIRPORT

Rupert Hansom

France

1 days rental

Reviewed: Thu, Jun 11, 2020

About Europcar: 10.0 /10

The service was pretty good. Just needed to use the queue machine. The staff didn't push additional insurance too much.

About QEEQ: 10.0 /10

Peter Wallace

France

1 days rental

Reviewed: Wed, Apr 25, 2018

“Monte Carlo to Nice”

About Europcar: 4.0 /10

They will find every way to take your money

Aurora Kell(e)y

France

1 days rental

Reviewed: Sat, Aug 18, 2018

“Nice-Arles-Nice”

About Europcar: 2.0 /10

Too many people, queued for two hours

Andy Carmen

France

1 days rental

Reviewed: Tue, Aug 11, 2015

About Europcar: 10.0 /10

Europcar is quite professional in Europe, slightly below Hertz. Their stores are large and professional, with clear instructions, which is very important and makes finding your car quickly easier (In this trip, we also used Avis for the third rental, and their instructions were unclear, taking us an hour to find the car, with average customer service and fewer car models, so we won't use them again). Many foreigners rent from Europcar. This is our second rental of the trip, from the airport. Due to a lot of luggage, we were first given a Ford business van (7-9 seats), but it felt too big for parking and maneuvering, so we requested a change (a very wise decision, given that the public underground parking garages have very narrow paths, making it easy for large vehicles to get scratched). The second car was a manual Hyundai sedan, but it couldn't fit our luggage (we could fold down the rear seats to fit the luggage, but that's not safe for travel), so we changed the car for a third time. After several changes, the front desk upgraded us to a manual Jeep for free, which was perfect. The Jeep handled excellently on mountain roads and steep paths, providing a safe driving experience. We returned the car at Avignon train station, which was very convenient, taking only five minutes. The clear instructions and ample parking space were helpful (unlike Avis at the train station, which had very few parking spots, no staff, and lacking designated parking spots could delay your schedule).

About QEEQ: 10.0 /10