Very good

Asked about additional charges on the bill, they responded impatiently and unclearly

At the car pick-up, they briefly asked about the chosen model but did not specifically mention that it was not the one I selected. Having just gotten off the plane and queued for a long time to clear customs, I was too exhausted to deal with it. During the car return, I had some questions about unclear charges, and the staff very patiently explained them to me.

Unfriendly attitude, constantly pushing insurance. The worst part is, I booked a Ford Focus or similar, but they gave me a much smaller Ford Fiesta and insisted it was the same category. It's way smaller! Never using Thrifty again.

Airport Chicago pick up needs to take a train do Terminal F - no queue as I could read on google- car ready- papers took few minutes

Easy to use and good price