Trip Around Morocco

Located in the airport, easy pickup

Picked up the car at Fez airport and dropped off at Casablanca airport. Service was thorough without any forced sales, and staff were friendly. They carefully pointed out every small defect on the car. The car return process took less than five minutes, very satisfied.

This has been the worst experience among all my international car rentals, bar none. When picking up the car, they aggressively pushed insurance on me despite my insistence that I had already purchased comprehensive coverage. They claimed I would understand why at drop-off. And indeed, during drop-off, they blamed us for a scratch that the previous renter had caused. Luckily, we had taken photos of the car's body, but not the windows. They insisted that a small chip in the window was our fault. We had no incidents at all, but because we hadn't photographed the window, we had to pay. After returning to my home country, I found out they had actually charged my deposit. I was speechless. I asked Zuzuche staff to help clarify the situation with the rental company, and they responded that it would take 28 business days to resolve. What a joke. Never renting from Thrifty again. Future travelers, beware, don't fall into this trap.

Juste la climatisation qui ne fonctionnait pas

Unfortunately, getting the car took me more than two hours. Since the phone number indicated in the voucher did not answer, and the name of the operating company was entered incorrectly. And the deposit was returned about a month, despite promises to do it within a few days.