Extremely satisfied. The service was quick and efficient.

It's okay.

The counter staff patiently answered questions and provided a complete driving guide manual, which was very helpful!

Good vehicle condition, quick and simple pick-up and drop-off procedures.

You can see it as soon as you come out, and occasionally there's a Mandarin-speaking staff member or even a dedicated translator. The customer service was a bit slow during pickup, and they only tried to sell me roadside assistance, which I didn't buy. Drop-off was frustrating; they showed me an invoice, and I noticed the price was $200 higher. I asked why, and after a long explanation, they said it was because the gas tank wasn't full. I had filled it up before returning, and only after showing the fuel receipt was the charge waived.