The car is from Europcar. The queue was very long, and the reserved car was unavailable. They swapped it with a Panda, but finally, I had to pay extra to change to a 500L.
Very satisfied. Lorenzo from the rental car company provided excellent service—kind, gentle, and patiently explained everything without pushing for sales. The car he helped us choose worked out great. As per company policy, there was an upgrade fee, but it was within our acceptable range.
Europe agent added road assistance despite my clear refusal, even though I told them comprehensive insurance covered it. Signed without checking, my fault.
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