Terrible experience. They told me that the Zuzuche translation document they provided couldn't be used to pick up the car. If it can't be used, don't put it on the app! I called customer service and they said they would apply for a refund and asked me to place a new order, but the full amount was charged. This wasted over three hours of my time. Please don't waste travelers' time. Thank you. The cost was also higher than on the official website. The worst part of my 20-day trip was this Zuzuche experience.

They subtly pushed for insurance, but the car was downgraded. They gave us a Stelvio even though there was a Q5 in the garage.

The queue was rather long, and the car's damage was not documented. Luckily, I noticed and spent time finding a staff member to record it, otherwise it would have been problematic.

They tried to upsell insurance, just decline it.

The car model was changed. I booked a Mercedes station wagon but got an Audi A4. The trunk couldn't fit two pieces of luggage. Downgraded the car and effectively increased the price.