Friendly staff, great vehicle and an awesome rate. Will definitely rent again.

Few staff members, average environment. It would be great if there was someone who spoke Chinese. Service attitude is acceptable, but the wait time is long.

la voiture etait tres neuve, magnifique

super service de clientèle specialement le live chat

Le tarif est hyper compétitif, équipe très accueillante et professionnelle, temps d’attente un peu long, mais compenser par l’offre d’une gamme de voiture supérieur à ce qui a été demandé. Très bonne expérience, je conseille vivement

I spent almost 2 hours at the pick up store. The process to get a car form Routes is so so lengthy and paper based and tiring that in that same time I could file my papers and start running for the Premier of Ontario. I mean its just crazy long process - location is short staffed as well. I still gave 4 star rating just because the person at the counter was courteous though also already frustrated with that kind of paperwork. I could actually see their coffee cup filled and cold - their management has to do something about this crappy situation. There were abt 6 people ahead of me in the queue and still I spent abt 2 hours picking the car.

All well

Like: the trip was really good the van was comfortable the price was awesome
Dislike: The van rotors needs to be change.