The service was good, but the waiting time was too long.

I forgot

We landed up at Malpensa Terminial 2 instead of Terminal 1 which was a good thing in retrospect. Great service. Car was even upgraded. Well done Hertz

Easy, user friendly website. I like the option of finding cheaper prices. This saved us a few dollars. Well done

Cars were great but one car not ready at pick up time. Waited about an hour

Great value

On arrival I was informed that my choice was unavailable as the vehicle was no longer part of their fleet. I was offered a Fiat 500 convertible to replace it. This vehicle was not in my view "similar" to the Cascada I had paid for. I needed a larger car for the amount of luggage and passengers I was carrying. I am extremely disappointed with the service i received and have paid too much for the vehicle i drove which was a Fiat 500L.