California Highway 1

It's okay.

Long waiting time in queue

Rented the car at the airport, discovered after two hours that the door could still be opened even when locked. Had to return to the airport, wasting four hours in total. Requested Hertz to extend our return time but was refused.

Overall fine, but there was an attempt to upsell additional insurance and higher-priced cars.

Chinese reception, speaks Mandarin. They didn't inform us in advance that the reserved car was unavailable. Upon picking up the car, we found out and communicated with the staff. They offered us a smaller Dodge or a Chevrolet for an extra $300 per day. We ended up spending an additional $160 on two insurances (one of which was for collision with uninsured vehicles, which in hindsight, was unnecessary). Returning the car was smooth; it was inspected on the spot and the deposit was refunded within two hours.