New York - Philadelphia - New York

Too many sales pitches

Due to a sudden change of plans, Dollar refunded the prepaid insurance and other expenses. They also agreed that Zuzuche would handle the refund of the extra rental fees I prepaid.

At the New York airport branch, a plus-sized African American staff member served us with an indifferent attitude and slow actions. Despite arriving on time to pick up the car, she told us it would take another two to three hours for it to be ready. As we were in a hurry, we asked for any available similar car. Only then did she provide a Toyota. This wouldn't have been a big issue, but she mentioned they were changing the policy from full-to-full fuel to full-to-empty. In our rush, we agreed, but the fuel tank was only at 90%. When we returned the car, we were charged over $90 for the fuel and taxes. It's unfair to expect a car to be returned with an empty tank.

3 hours to get the car

Terrible counter staff.