The service was great. I booked a Volkswagen Golf but got a BMW 3 Series instead!!!

The pick-up and drop-off processes were very quick. The store added an extra 2150 yuan fee, which included an additional driver for 500 yuan, driver insurance for 450 yuan, and fees for exiting Denmark costing 300 yuan, along with a bridge toll of 900 yuan. Additionally, there was a 5050 yuan deposit, totaling 7200 yuan. Upon returning the car, they charged a 3000 yuan damage fee because the car's underbody protection rubber was scraped off by sharp metal in the parking lot. We needed roadside assistance from the insurance, and the rescue personnel ensured the car was safe to drive before making minor repairs on-site, allowing us to continue our trip without further issues. We appreciate this very much.

The service attitude was very good. I couldn't find the parking spot, and they sent a staff member to guide me. I rented a Golf automatic, but they upgraded it to an Audi A5 Coupe for free. The car was very new and smooth to drive.

Compared to my previous experience with Hertz, they push too many add-ons. Even though I clearly declined additional insurance during the rental process, it was still added, resulting in unnecessary charges.

Car definitely exceeded my expectations, it was wonderful - large, new, clean - all perfect!

Booking was easy, prices are good - support excellent!