Around Los Angeles

Professional staff with great attitude.

Average attitude

Not bad. There's a shuttle bus from the airport to the rental car company. Just a short wait, and it goes directly there. The staff were very friendly and everything was orderly. The only issue was that there were quite a few people in line. We had to wait for almost half an hour to get our turn.

They added costs arbitrarily and were deceitful in communication. When I booked at the location, the total order was over $215, but upon picking up the car, the staff added over $117 in extra charges without permission. We noticed the discrepancy when picking up the car and raised objections. The staff, seeing that we were Chinese and not fluent in English, deceived us by saying the additional charge was a deposit and wouldn't need to be paid if the service wasn't used. We had our friend in the US call them, and they also confirmed it was just a deposit and there was nothing to worry about. However, when we returned the car, the bill showed a total of $333, including the $117 charge. After asking our American friend to check the pickup order, they explained that an additional $55 and $60 were possible extra charges. We verified with the rental company, who indicated that they had added road assistance and other services at the time of pickup, totaling over $117. The rental company stated they would help us file a complaint but couldn't guarantee success. This was very frustrating, and I recommend not choosing this company.

At Los Angeles Airport, the staff keeps pushing additional insurance and even tried to convince us it was mandatory. Only after my strong questioning did they admit it was optional. They seem to take advantage of non-native English speakers. The service attitude was really poor. The reserved car type was unavailable. I booked an SUV, but they recommended a Mercedes sedan instead, claiming it had a built-in GPS. What a hassle.