I rented the car on June 6th, and the deposit still hasn't been refunded.

I got a pleasant surprise with car upgrade. Staff were very pleasant at pickup he was very friendly. Also got a brand new car.

It is awesome. My only comment is now I didn’t get my points and that I have to scan my final bill which I was not given and Routes said they would send it by email and till now it was not sent.

There were only 2 people at the counter. They were on the phone constantly so not focused on customers in front of them. There were 2 people in front of me in line and it took at least 45 minutes to be served. Once we drove off the lot the flat tire sensor came on so we had to go back and get a different car. People returning cars had to stand in the same line as checkout.

I was surprised that this was a brand new vehicle - I was quite possibly the 2nd person to ever drive it

I use them all the time - so far they can't be beat!

Like: Friendly staff with professional approach, explained everything required some helpful tips about the toll highway. Drop off was smooth.
Dislike: Nothing