They insisted on us buying insurance, saying they wouldn't rent us the car without it. If we didn't know the rules, we definitely would have been tricked into buying it. The translator just translated and didn't really provide Chinese service. They also insisted we had to buy the insurance.
The check-out process was slow, and they kept trying to upsell. Returning the car was very convenient, navigation was accurate, just dropped off the key and left, very efficient.
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