San Francisco: Lombard Street - Fisherman's Wharf - Chinatown - Outlet

The car is very new and the service attitude is excellent. Both picking up and returning the car are very convenient.

When I booked, they said all customers could receive a Suburban. However, at pickup, the customer service said there were none left and gave me a GMC Yukon XL. In the parking lot, I noticed a ready-to-go Suburban parked diagonally opposite. I used my US driver's license and phone customer service for online pickup. So initially, the upselling services weren't too excessive. Still, not getting the car I wanted felt like a rip-off.

The customer service wasn't very friendly.

Big companies are generally reliable. However, they often cannot provide the specific reserved model, which is not good.

The car was very new, only 6000 miles on it. Although they suggested switching to an SUV, they didn't push when I declined. Returning the car was very convenient, with a shuttle bus taking us to the terminal.