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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3643362304
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3643362304
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Reviewed: Mon, Sep 4, 2023
About Europcar: 2.0 /10
The drop-off location closed at 1 PM, but there was no reminder when we rented the car, and the system did not display this information. We had scheduled our return for 4 PM, but when we arrived within the designated time, there was no one to assist us. After calling for assistance, we deposited the keys into the self-service drop box. The rental company didn't process our return until two days later, charging us for an additional two days... The issue remains unresolved after communication.

Relevant Reviews on Europcar LONDON HEATHROW AIRPORT

Reg Moses

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Reviewed: Wed, May 29, 2024
About Europcar: 10.0 /10
Excellent
About QEEQ: 10.0 /10

Joyce Bradley

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Reviewed: Tue, Jan 10, 2017
“London-Oxford-Edinburgh-London-Bicester-Windsor”
About Europcar: 4.0 /10
There was a double charge issue. I had already paid in full on the rental website, but was charged an additional £250 rental fee and £252 deposit for damages when picking up the car. I told them I had already paid to the rental company, and they said it was a deposit. My understanding was that the deposit would be refunded upon returning the car. I contacted the rental company, and customer service assured me it was a pre-authorization and I should just pick up the car. Upon return, the damage deposit was refunded, but the £250 rental fee was not. The car company said the rental company would refund me. I called the rental company to report the issue, and the customer service mentioned they would handle it after the New Year holiday. Needing to catch a flight, I returned the car and left. Now 10 days have passed, and the car company is still verifying the issue. It seems the process in the UK is quite slow.

Octavia Edith

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Reviewed: Fri, Jun 16, 2017
About Europcar: 8.0 /10
The service was not enthusiastic, just average.
About QEEQ: 8.0 /10

Ina Attlee

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Reviewed: Fri, Feb 23, 2018
“London, Scotland, Ireland, Wales”
About Europcar: 2.0 /10
Backstab! Renting the car was fine, returning it was also fine. But after returning home, my credit card was suddenly charged £60 for cleaning. Actually, thanks to my children growing up, this was the cleanest car we've rented abroad so far, just needed a little cleaning. Complaining to the rental company got me a vague photo. If they found it dirty, they should have pointed it out and charged the cleaning fee at that time, I wouldn't have argued. They should provide proof when making accusations. It feels like small car rental companies lure you in and backstab you later.

J.Legg

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Economy | Vauxhall Corsa or similar
Reviewed: Mon, Oct 24, 2022
“Fabulous!”
About Europcar: 10.0 /10
The whole process was quick and easy. All the staff I encountered were extremely polite, friendly and professional. I will definitely use Europcar again and will highly recommend to family, friends and colleagues.
About QEEQ: 10.0 /10

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