Downtown Madrid

La voiture n’était pas très propre et grêler mais c’était un Bon véhicule et excellent rapport qualité prix

Très facile d’emploi et excellent tarif

The car was great, just what I needed it. But I had some charges with the company about the airport taxes which it was included in the hired deal.

Very easy to handle and work with them. The help line was fast and useful.

Would have been an excellent experience if the paperwork had not informed us to wait for the shuttle bus! We stood for 30 minutes then called the telephone number on the paperwork (which didn't work!) When we finally got hold of a member of staff they informed us that we needed to go to the Gold Car desk in the terminal. The gentleman at the desk was most apologetic that we had been stood for nearly an hour waiting! (Not his fault) Please get paperwork right in future. This was most frustrating for us at the start of our holiday.

Sort paperwork so that it has accurate information and telephone numbers that work!

Awful experience avoid this company. I thought we were having airport pick up after scanning all small print we’re lead to believe other wise but when we arrived had to get a bus with 5 bags and a toddler was a nightmare. Then the rude lady behind the desk wanted us to leave a €1400 deposit!!! And she said it takes up to a month to get it back once we return the car. Also wanted €50 deposit for petrol which I’ve never experienced. We complained and she said she won’t give us the car. We were being very civil but she was saying we were shouting which was absurd. They are a complete scam. there’s so many hidden costs involved AVOID AND NEVER EVER AGAIN!!

I think you get what you pay for and it was very good value for money, however there is a very hard sell that you need to take out their insurance despite that we had taken separate insurance. You also have to give a credit card with a Euro 1000 deposit as I did not take the insurance. Also the fuel is a slight of hand and you will pay £22.50 for returning with a full tank ie which is still a cheaper option than returning empty. Car had about 20 points of damage which I had to record before taking the car, at the time I was picking up the car it was late at night and the car parking was poorly lit so it was difficult to access the condition of the car. I moved to a better lit area and took photos.