Amsterdam-The Hague-Antwerp-Brussels-Luxembourg-Eindhoven-Arnhem-Amsterdam

The car I booked was unavailable, so they gave me a smaller one that was more expensive. They didn't inform me in advance, and there wasn't enough space for everyone. When returning the car, there were no staff, took me two hours to find someone.

Processing was relatively quick, and the service was satisfactory.

Average

If the customer forgets the credit card with their name, at least allow them to use a debit card with their name or the credit card of a companion in the same car. Due to this reason, I paid nearly 1000 yuan and couldn't use the car. If the car cannot be used, even if a full refund is not possible, at least a partial refund should be provided! Just like buying goods, when money is paid, service should be provided. If the service is not received, shouldn't the money be returned to the customer?

This was my first time renting a car abroad. The rental office at the airport had separate entrances and exits, which made returning the car a bit confusing. I hope they can provide clearer diagrams.