Road Trip Around Taiwan from Taoyuan Airport in a Counterclockwise Direction!

Great attitude, but the fees seemed a bit steep.

Friendly and professional service

The person handing over the car had a good attitude, but the person I talked to for a receipt had a bad attitude.

Waited 3 hours at the airport to get the car, which delayed our schedule. No one contacted me during the wait. The car provided was not any of the three models specified, but a Mazda 3. Requested compensation but received no response.

The car had 90,000 kilometers on it, and when we first picked it up, it only had one bar of fuel left. The headlight indicator was broken, so during the day we didn't even know if the lights were on. When we were picking up the car, they kept urging us to take it. We clearly booked the car for five days, so it's their responsibility to have the car ready. They said if we didn't come by 2 PM, we'd have to wait until evening, which made us rush and feel stressed - it was just ridiculous. Our vehicle got scratched, and the compensation was arbitrary with no clear guidelines. The car was in poor condition, with unrepaired dents on the door. For a very small scratch (no paint fell off, just a tiny crack in the base paint and the bodywork was intact), they insisted on repainting the entire rear and charged us 1100 RMB. We got severely ripped off - do not choose this company.