I picked up the car on the evening of 9/19 at the San Diego airport location. The customer service representative, a South American woman with long fake eyelashes, forcibly sold me insurance. I said I didn't need it, but it still showed up on the bill. I was just focused on signing and didn't carefully check the details on the screen. Later, I never received any contract, not even by email! Next time, I will thoroughly review the contract before signing! If there were any recordings at the site, I would definitely file a complaint!

The staff entered the wrong license plate number three times! Very poor work attitude! Our car didn't have enough space, and when we asked to upgrade, they refused to give us the car we needed! The upgrade price was extremely high! No explanation was given, it felt like a forced sale! Terrible service!

The service was fine and the efficiency was okay. However, Avis has a problem with arbitrary charges. The reason for the charge and the explanation afterwards were different. Once the money is deducted, you are at their mercy.

Very convenient and fast, the car is also great.

Counter staff in San Diego were unable to help with permit for driving in Canada. This was later resolved at Eugene Airport branch within 10 minutes after customer support from QEEQ