We frequently contacted the rental company during our trip, and they were always very courteous. The only dissatisfaction was with the person who handled our rental process. They only mentioned that the car should be returned with a full tank but didn't provide any driving tips or local rules. If it weren't our second time driving in New Zealand, we might have missed many local regulations. The rental company should not only explain the charges but also inform drivers about local driving rules. The employee just parked the car at the entrance and left. They didn't verify the existing scratches in front of us nor mentioned that the car had a foot brake. For a driver unfamiliar with the car, there should be some explanation. I had to figure everything out on my own. If it were my first time driving locally, I would have been completely lost.

The car was different to the one booked. It was a larger car so not as easy for city driving but we were happy with the extra space. The car was a Japanese import and had an entertainment system that was very hard to use. This radio bandwidth expander should be changed and the satnav maps updated.

Amazing value, easy booking process and really helpful staff made the whole process straight forward. Would recommend.

And car smell so bad like a someone smoke in car before and a car very old

I was happy with the service. There were marks on the car that were not not noted on rental agreement. Very excessive reference to pictures taken to check for damage. I had no way of knowing when picture taken as was not present.

The review process to confirm car returned in acceptable condition took longer than expected compared to other rental firms.